Question 1

Cancellations & Refunds

Accepted Answer

• Online payment for classes must be received prior to the scheduled class time.
 • Cancellations later than 2 hours (8 hours for early morning classes) prior to class start time for any reason will not be refunded or credited. 
 • Students with a membership who have booked a space and do not show up to class without two hour prior cancellation will be charged $17.00.
 • Late arrivals will not be allowed to attend class to ensure a peaceful session.
 • All payments are non-refundable and non-transferable.
 • Monthly memberships can be canceled by emailing us at yogisupport@thehavenyogastudio.com (mailto:yogisupport@thehavenyogastudio.com). Per the terms and conditions of your membership, a request in writing must be emailed to us 30 days in advance. Members will be charged a prorated amount and amount must be paid.
 • You can freeze/pause your membership for a period of maximum 2 months. You must provide a minimum of 7 days notice and email yogisupport@thehavenyogastudio.com
(mailto:yogisupport@thehavenyogastudio.com)
 • All class passes and memberships are non-refundable and non-transferable.
 • Prices are subject to change without prior notice. 
 • Workshops, courses, programs, events and similar classes must be canceled a minimum of 7 days prior to their first start date to receive a full refund.

Question 2

Waiting Lists

Accepted Answer

When a space becomes available in class two hours or more prior to the class start time, the first studio user on the waiting list will be added to the class and the booking system will email the studio user a notification. Studio users must opt-in to receive these notifications. The studio user will need to confirm they wish to attend by replying to the notification email to guarantee their space. If a confirmation is not received prior to the start of class, the studio cannot guarantee the availability of the space. Once the space has been confirmed, our booking terms apply.

Question 3

Expiration

Accepted Answer

Class Passes and packages expire 6 months after purchase.

Question 4

Class Changes, Substitutions & Change of Teacher

Accepted Answer

Classes may be canceled by the management, teachers may be substituted or removed, class times may be altered or the days on which they operate may change.

Question 5

Retail Refunds

Accepted Answer

Returned merchandise, excluding used or opened products/packaging, will be fully refunded if returned within 14 days of purchase with a receipt.

Question 6

Privacy

Accepted Answer

The Haven yoga studio will keep your personal information private and confidential.
 • No mobile and/or personal information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third      parties.
 • ​For Text messaging: Message and data rates may apply and you may reply STOP to opt-out of messaging;  reply HELP for additional messaging help. Message frequency may vary based on usage.
 • The personal information we collect allows us to keep you informed on latest events, latest news, product announcements, and software updates. If you do not want to be on our mailing list, you can opt out at any time.
 • From time to time, we may use personal information to send important notices, such as changes in terms, conditions, and policies. Because this information is important, you may not opt out of receiving this communication.
 • If you enter a giveaway, challenge, promotion, or community event, we may use the information you provide to administer those programs.
 • We may also use personal information for internal purposes such as auditing, data analysis, and to improve customer communications.

Policies

Cancellations • Refunds • Class Changes

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